Bank of America: Bad, Bad, Bad

My favorite was the you seem to have stopped your direct deposit, so here is a fee fee. I was changing jobs…

This is the worst bank on the planet!!! I want to close my account with them also. Everytime I call that bank, I get 5-7 different transfers, no one can help you and one time they actually transferred me to a totally different business…outside of Bank of America!! I think they try to rob you, confuse you, and frustrate you. Legal robbery and in tough times for everyone, they are pulling out all of the stops to get as much of your money as possible!!

Bank of America is officially the worst bank I have ever seen period. I wouldn’t recommend Bank of America to Osama Bin Laden.

Hi

I’m not sure you know this or not …you may have already discussed it… I just left a local branch of Bank of America and I wanted to cash a check drawn on their bank.

Here’s the course of events: 1) I gave her my Lic 2) The checking account had sufficient funds 3) She told me she had to CHARGE me $6.00 to cash the check for Security purposes. 4) I said your kidding she said it was for security.. 5) She then said…now you have to sit down for this….She had to get my fingerprint on the check 6) She then said would I like to open an account at the bank. 7) I said YOUR KIDDING ME…that must be a hard sell :)..you just charged me $6.00, took my fingerprint and now you want me to open an account up? 8) I then asked for a receipt for the $6.00 they said they don’t do that.. 9) I said WHAT…you have to give me a receipt it’s now a business expense. 10) So here I am writing you with out $6.00, NO receipt and a dirty thumb ( I even asked for a moist towel to wipe my thumb of and they denied me that. I then asked If I could wash my hands in a rest room, she denied me that, Initially I asked I asked for a clean ink pad and she said they only have one…..

I then thought that that might be a Health Hazard…so I called the local Health Dept I also thought HOW COULD THEY RUN A BUSINESS WITHOUT GIVING RECEIPTS…I called the attorney General

I just went into Bank of America to make a deposit into my friend’s account and they couldn’t give me a receipt because the account wasn’t mine. I asked could I get a receipt saying that I at least made a deposit. They said due to fraud I can’t get a receipt with his account number on it. I was like I didn’t ask or need one with an account number on it…just some thing saying I made the deposit or gave them the money. The teller said it was agaisnt their policy to give that…I’m like it is agaisnt your policy to give a receipt to someone that has given you some money…WHAT!!!I eventual talked to the Branch manager and gave her the business she eventually gave me a receipt and said that they will notgive me a receipt next time. If I buy a pack of gum at 7-11 I get a receipt but not at a bank!!!! I had enough of B of A when they start holding cashier’s checks for 6 days…Yeah it’s M1 money (their banking terminology) why is there a hold on it it’s like cash! This doesn’t make since and goes to show how banks are always trying to beat you and capitalize on human error!

BOA just closed my account after 25 years because a check I deposited was returned overdrawing my account although I made sufficient deposits to cover it that day. They said it was the second check returned from the same vendor within a three month period and that the risk assessment dept decided to close my account and that I could wait two weeks to receive the return of the excess funds which were in my account. When I said but I have been a good customer for 25 years and have even had my mortgage with them, the supervisor apologized for the inconvenience. I told her my family is therefore closing their other accoutns with BOA - sorry for the inconvenience - and telling everyone about their absurd behavior. I also asked for the complaint department and was told they have none.

Bank Of America is absolutly the worst bank. I bounced 1 Check, they put me in the Lame useless Fraud dept. Told me mam you will never be able to open an account at boa!!! hmm i called coorperate, even emailed Ken Lewis!!! the customer service is horrible and rude!! Ken Lewis Is An A@@@hole!!!

:)

Oh and im now in telechex

KEN LEWIS…. You should retrain your Bitc$es in customer service…

KEN LEWIS…. Without Us You would be Nothing you SCAB!!!

I just had a run-in with BOA. Used to be OK with it, but then they started their dirty underhanded tricks. They decided to lower my credit limit, despite the fact that I pay it every month on time and have never gone over. Well, they did it the day before I went on a trip, didn’t bother to tell me (because in the contract it says they can do it whenever and not tell me. jerks.) and I ended going over my new limit. I was livid. Called the people and after I got to the last guy who said no to increasing my limit back to where it was, I lost it. He had the NERVE to say things on my boyfriends credit report were risky. Hello? Has he seen the balance sheet for BOA? Has he heard about all of that toxic debt they have? Risky my butt. If I had been the one in charge of the bailout I would’ve either let all those banks fail (especially AIG cause I HATE them) or given them a ridiculous interest rate because of THEIR high risk assessment. But anyway, since they’ve decided to start this (and who knows how far they’ll take things, not to mention how much the fees are going to be) I’m in the process of getting rid of the account and I’m going to tell me story again and again until maybe finally they’ll pass some legislation that gives the consumer more protection from these greedy, shady banks.

To give you some quick background about myself I use to work for Bank of America for 10 years. But was fired for taking to many breaks, but was in the top 10 sellers out of 60 employees. But that goodness they got rid of me, I found something a whole lot better. But what BofA did to me a couple of months ago was uncalled for. Basically I had a credit card with balance of $14,000 and never missed a payment in 5 years. And my interest rate was at 3.99%, then all of a sudden the reduce my credit limit (originally $20k) and raised my interest rate to 19.99% I tried my best to argue with them, but it was a waste of time. When I spoke an executive I advised him that if he does not reduce my interest rate on my credit card, I will not make a payment on my credit card. He really didn’t give a crap, but that’s what I did. So after 4 months of not making payments I get a call from there recovery dept and they told me that if I pay half of the debt then they will inform the credit bureau that this would be considered a paid-charge off. As you know I have been in the banking business for over 10 years. I told Mike (recovery debt) no deal. I told him that I want a formal letter from Bank of America stating that this debt has been paid in full as agreed, showing no collection or charge offs. Mike said that he could not do this, I said fine, goodbye to your $6k dollars I could have paid BofA. And in about 1 month later I received a letter from BofA stating that they would proceed with my demands. So once I paid of the debt I then checked my credit, and it shows that I have been a perfect customer with no lates or collections on me. Revenge is best served cold. :D

FYI: BOFA stocks are making my portfolio very happy, lol kiss my high interest rate butt Bank of ASSAMERICA

Raising interest rates on customers who have never missed a payment and have been customers for many years is normal for BA these days. They have got to be the worst bank around. The only option is to pay them off or opt out.

Not good choices but the only one.

I tried to pay off my credit card account. I asked to pay the amount on my last statement rather than their ‘pay off’ (which was a difference in $25. of interest) I was transfered to a department that asked detailed financial questions and then, the over zealous B of A rep decreased my credit limit by $6500. I was told I had no late payments, etc. Then,I had a $70000. check from a major creditable business (that was written on a B of A account) that I was using to pay the $4000. credit card balance and then request a cashier’s check because I was moving my savings and checking after the credit card incident. If the check is written on a B of A account, they can determine if there are funds to cover the check - I have done this transacton before with other banks. One rep at the bank said that she worked there but would not bank there -

I became a BofA CC customer because they bought a company (Working Assets) I had been with since 98. They have systematically wiped their feet on me but I don’t take it personally because as long as I pay, they keep my limit at 15k. This that we are cataloging is called their “Business model” and we have been soaking in it for years. From Jack Welch to Bernie Madoff we are supposed to pay the empty suits and STFU. Fiduciary responsibility and due diligence are sticks they beat you over the head with and do not trouble themselves over. You’ll be proud to know that now they ride on a carpet of our tax money, they plan on changing exactly nothing about how they do business. We should use the internet to enforced selective, controlled runs on folks like Citi and BofA. That, they would understand.

I cannot even BEGIN to tell you the horrible horrible things that they have done today. I’ve been on the phone or email, or chat, or at one of their branches for SIX HOURS. Yes, that’s right.

My mom thinks they are run by the mafia.

Makes sense. They shake people down, have no sense of ethics, don’t care about their customers or their employees. Of course it’s the mob.

This was so therapeutic to find other people who have the same experience with Bank of A**.

I have been banking with BOA for about 10 years. I’ve heard of all the troubles other people have gone thru with them but never experienced their true thievery until now. They said my account was overdrawn and started piling up the fees, over $200. When I called and calmly asked for an explanation, how is it that the bank and I had the exact, to the penny, same balances and I had overdraft fees. They proceeded to go through every transaction, I told them I already knew what I had bought and it wasn’t necessary, they continued. I told them I want my money returned they told me no way it’s not a bank error. I guess this is how they’re making up the money they lost through all the shaky business deals and overpaid execs, stealing from decent hard working folks. As soon as I have my direct deposit going to a reputable bank, I will be closing this account. And in the mean time, I am going to blog and comment everywhere I can so no more unsuspecting hard working funded people get ripped off by this pirating bank.

Well now FOR 33 YEARS I had a relationship VERY GOOD, COMMON SENSE ? Absolutely. At the same FOLKSY branch in Sumner,Wa Little turn over etc… Whenever corporate CRAP came up they’de tell me how to handle it And Dammit we were friends too. For example if you have to call cust service, do it in the PM cause the call center in West Virginia better trained customer oriented etc…(Excluding Robert in Phoenix,Vegas ? GGGreat GUY Used to be their recorded phone voice) ANY FUNKN HOW PROBLEM WITHTHOSE SAME USUROUS FEES $35 (ONE helluva profitcenter),They don’t want or need our few buckstolend. But they DO need our small acounts purely for OD chrgs. I had Maybe 1 UNREVERSED chrg in all these years.Prob. shudabeen$8-9k.NO MORE,THEY’RE ACTUALLY FIREING mngrs. ME,I’ve gone to same bank as their nice x-employees went SMALL Town perks ;I;

YO ,Lisa ltr 8-05, Be advised that the “Mob,Mafia, et al.of folklore (Not to say they didn’t exist) were considerably more honorable,straightforword,and truthful than aforementioned B(bunch Of A(anuses) Downside was if YOU didn’t perform… I’ve found that OD amounts are in the $50-60 range (lower income areas)

SO, A $55 DOLLAR OVERDRAFT WITH A $35 DOLLAR FEE IS EQUAL TO 63.5% INTEREST. Which is beyond loan-sharking. Think of banks like any other STORE except their product is money,with sales and everything.Do your homework ther’s nothing mystical. Cuz like Steve above shows us ya can Fffoul them up if ya know THEIR drill.

This all sounds about right. I’ve also had nothing but run arounds, fees, garbage, etc. and of course since they’re getting milk from the govt. teet, no one can do anything about it. BofA is about as terroristic as Al Queda or the Taliban.

BOA’s excuse for letting payments go through when there are insufficient funds in the account is that debit card payments made without using your pin are processed through Visa and not the bank. BOA is unwilling to work with people and I am extremely disappointed with them. They will not budge when it comes to overdraft fees and on top of it all they charge an extended overdraft fee when you have benn overdrawn more than 5 days.

OH and as for ” keep track of your spending, and you won’t be overdrawn” Screw that. I have an installment agreement with the IRS. I pay $100 a month and have been sending by mail until they started automatically deducting it from my account. Nobody sent me a letter letting me know the electronic draft agreement was approved. SO I sent a check in, they took it, and lo and behold, the same day IRS decides to deduct 100 bucks from my checking. OF COURSE I had about 5 other debit transactions I had made, all under $5.00. SO that sets the ball rolling. I over drafted by $112.00 and BOA charges me $240 in overdraft fees! Thanks BOA! I got screwed and didn’t even get to enjoy it!

well over the past year, i have had my account numbers stolen and used all around town. i have always had my card in posession and this didnt make any sense. then i would get my account frozen due to ‘fraud alerts’. good intentions, but annoying none the less. so i have changed acct numbers and debit cards 3 times in 1 year. the last time this happened it was ATM fraud. somehow someone skimmed my card with pin number. used it at an ATM in town. anyone can go to my account statements and see that i only use BofA ATMs. this ATM happened to be in a night club somewhere. i dont make habits of using those machines or other non BofA ATMs due to the charges. well the withdrawal sent my account into the negative and all the purchases i made (thinking i was in the positive) were now getting hit with OD fees.

so they reverse the charges pending investigations. i even file a report with them about the ATM fraud. they send me a letter stating that there was no fraud and they will be debiting my account the $245 in OD fees plus the amount of the transactions. this is BS…they can send me to chexsystems or whoever, but i have switched my bank and they can shove it.

I can’t agree more, this piece of crap bank won’t last in this econ crysis. I gonna close my account next Monday.

I only had a credit account with them for 7 month and they start cheating on their customers, charged me next month balance 29 days before due day(one which i never sumbitted) and with the paid balance amount it cost me a overdraft in other checking account.

When I called BOA rep, not only she didn’t admit their crime but go as far as to say I “submitted” the payment personally, what the heck? I just paid this month balance in FULL and only start spending for 2 days and then they charged me again for the 2 day’s spending(which is couple hundred dollars)

WHY WOULD I SUBMIT A PAYMENT AMOUNT I DON’T EVEN KNOW HOW MUCH 29 days before due day and without a bill statement? AND I SWEAR I NEVER DID.

Bank of America not only is a bad bank, but they are professional criminals doing bad deeds in open day light.

I put a cash offer on a foreclosure held by BAnk of Am. They waited two weeks to decide on buyer and they picked highest. The highest tried to renegotiate so the bank put it back on the market. I went back with a higher cash offer and it has been a week with no decision. These people are really rotten bad. I think I will pull my offer. Now that we are running out of time for the tax rebate for first time home buyers, what in the world is the matter with them. They will go under.

I just spent an hour with their cust. service people. I was overdrawn in the bus. acct. even though I have a credit line that is supposed to kick in automatically and I regularly pay the yearly fee to keep it active. I start the chat with the bank and explain the situation but he says after checking it, he doesn’t know why this happened but gives me a number to call. I call it and after all the prompts I’m told they cannot take the call and call back later. I tell the guy on chat what happened and he gives me a different no. I call that no. and after all the prompts and explanations, she tells me I need call a business line. I call them and explain what happened and the guy after much investigating tells me that my credit line should be fine but somehow it got closed. So, now they are investigating and someone should call me back. Absolutely the worst service I have ever encountered. What really irks me is that everyone is super friendly and will ask you a million times if there is anything else they can do for you, yet the service is so horrible. Thanks for the opportunity to vent

I went through something similar today - I am about to mail out a letter to BofA and basically what it comes down to is they can try charging me all the fees I want, but when I get a confirmation over the phone and send in faxes to back up my account closures, I’m not going to pay their ridiculous fees when all I want to do is see them gone forever!

I would like to close my BOA account but found out that a loan I have automaticaly debited from my account was sold to some other lender without any notification to me. I want to notify the new lender so I can set up the direct debit from a new account. BOA says they have no information on the new lender or on the other direct debit that comes out of my account each month. So I get about 700 dollars taken out of my account each month and BOA has no address, phone number or anything for these two automatic debits! That is insane! How can they let someone take money out of my account without any contact information? Dont get me started on BOAs new overdraft policy. They suck!

I never wanted to be a BofA customer. my bank was bought by a bank that was bought by a bank that was bought by BofA. I had Business, personal, savings,and two mortgages with them. In the last year I moved everything to a small local bank, and closed out except of one mortgage. This October I received a letter from BofA concerning the one mortgage still with them about a shortfall in the escrow attached to the mortgage. Property taxes and homeowners insurance being the cause for the shortfall. OK after talking to the local taxman and my insurance company I managed to get the whole thing sorted. This week (the week before X-mass) I get a new payment coupon book for the mortgage. The payment was 500 dollars or 20% more than it had been. I promptly called the customer service dept (new phone #, new address?) and after waiting out all the prompts finally got a rep on the phone. After 45 minutes he came back to tell me they had made a mistake and the old payment was correct… OK yesterday I go to a BofA drive-up window to make the mortgage payment, I hand the woman the coupon and the cash and she says the system will not allow her to make the payment because the system said the amount was wrong and my coupon was wrong. I told her I had been on the phone with the loan dept and a mistake had been made somewhere in the system that the phone rep had corrected. She said there was nothing she could do for me unless I handed over an additional 500 bucks. At that point I said fine, Give me back my money and could she please give me a letter so I would not be charged a late fee since the system would not except the payment. No, she was not allowed to do that. Now it was time to park the car and go inside to talk to the branch manager. After explaining the situation for the third time she spent the next 30 minutes on the phone and finally accepted the payment and gave me a receipt along with an apology. I could go on with some pretty incredible stories about the banks policies but why bother, I think anyone reading this knows the deal. Down with BofA… I would not shed a tear of they went under tomorrow. How many people will just take the banks word for it and just pay it? Good luck getting that money back…

I told my boss I didn’t want to be with B of A but he insisted because they supposedly have free checking with free direct deposit. I knew better.

I just got charged $35 and $35 in overdraft fees and $10 in overdraft transfer fee from savings and the $4.00 I HAD in savings that they STOLE for a grand total of an $84.00 service fee on $7.00 worth of overdraft!

I hate B of A and I would mind if burned in hell forever for this kind of theft.

My old bank never charged me for overdrafts under $10.00 and when I brought in the money to cover the overdraft they always backed off the overdraft charges.

I other words B of A compared to my old bank are just Bank Robbers!!!

Any not understanding that these posts are serious and they should stay away from any bank with more than 5 branches, has a hard lesson to learn.

Thanks Calamity Lane, Dan

Not only are they the worse bank in the world for regular checking and savings accounts. They are the worse bank in the world for home loans, car loans and any other loans!!! They have the absolute worse customer service people I have ever dealt with. Every single time you speak to them they sound like they are on a pedestal because they are on the other line. They speak so negatively to anyone and they don’t care about anything that is going on. Even if you’re on time with your payments and are only calling with a question they speak to you like you are a nonentity. I am very surprised that the banking commission hasn’t put a stop to some of their ways. I know 15 people myself who has wrote letters to the banking commission about this company and nothing is being done. I guess it actually doesn’t surprise me! Unfortunately they bought out my home loan and I have never been so unhappy with any bank before.

one time i went in to make a cash deposit and the teller ask me where i got the money from

I have my ;ong-term mortgage with these people!! I was amking bi-weekly payments after being told by my mortgage guy to just let them know I was going to do that (I did) and start sending them- Come to find out, after charging me a monthly fee every month because my second payment was late, therefore every month was late, I was being charged that fee. Nice of them however to never increase that fee- It will always only be $45/mo and they will have you fulfill it on every month, leaving you deficient….I was on the phone with the lady for an hour, understanding her hands were tied, but I did take it upon myself to let her know i WOULD resolve this with them!! Well-meaning people trying to do the best with their ever challenging finances are getting bent over by these financial institutions HARD!! I can only do this if I am willing to go on auto pay, which I am NOT. I freaking hate this bank.

I worked for b of a as a teller and got a free checking acct. Had it for 10 years in the last 3 years I really saw how dirty dirty dirty they are. I had an unauthorized amount taken out of my acct they took that large debit out first wich put me in the negative followed buy smaller and smaller debits each receiving 35 fees putting me in the negative over $300 and 280 was fees so I went to the bank and made a dispute for that unauthorized amount. They said either I could try and call the merchant who took the amount out or they could dispute it I was thinking well ok ill call the merchant they’ll realize they took an amount out on the wrong date then once that amount shows up in my acct b of a said ” we will erase all the fees, and mark the dispute as resolved” so I did all I was told to do the merchant put that amount back in my acct. I went to b of a and they said these exact words “well I’m sorry, its not our fault. The merchant should pay for the fees there’s nothing we can do”. Snakes!!! Lyeing snakes! I closed my checking acct. Back in aug 09….. well unfortunetly I still am paying off a credit card with them.. I just called today mar 31, 2010 like I was told to per ebony with b of a credit card services her ext is 29010 . I was told by EBONY to call before 4pm az time. I called when I got off work at 3:10 pm just to find out they just charged off my acct an hour and a half before that. They said I called to late. NO I DIDN’T! I WAS TOLD TO CALL AT 4pm AZ time ! So f* u! you ignorant b* a* EBONY and bank of america! now your not going to see a penny not one penny! U ruined my excellent credit over 60 dollars that I had left to pay. Fu*k you!

They are EXTREMELY bad. Watch out for inside criminals working with forgers outside. Most employees are very nice responsible people who nevertheless know they work for an utterly useless corrupt, vile corporation.

I have NEVER written anything like this before….must warn all GET YOUR MONEY OUT NOW FOR YOUR OWN SAKE. I’d been with them many years for their ubiquitous presence and overall bigness, but now realize that they alienate employees, encourage indirectly inside crime against customers, and take fraud and theft weirdly lightly —just part of banking!

For them it is….just count up the FBI cases against them. Its all there, public info, google FBI and BofA, incredible!

FBI is wonderful….great devoted people. Feds are great!

I have been with BofA for a long time. We have had our ups and downs but they were very helpful when a cruise line double drafted me and cleaned out my account. They put the money back, reversed all of the charges and I was on my way. True…It was three days of phone calls and a few tears but it was all settled.

Now, they have a third party company that does “security” on their debit cards. What does this mean to you and me? Well, they keep putting holds on my cards. Today, I made the FOURTH PHONE CALL of my trip to unblock my card! This is not the first time either. They keep doing this to me because once you have a card canceled by the bank, they will do it at any provocation even if you call ahead and tell them that you are traveling, where you are traveling, how long you are going to be gone and so forth. This is weird!

Tomorrow, I am going into a branch to get two cashier’s checks for a deposit on a new space in a new town as I am leaving Los Angeles for Georgia. At that time, I am going to ask them if I can opt out of ‘debit card protection” since they are so very bad at it. If they say “no” when I move next month, I will be closing out my account with BofA and going to find another bank to do business with…one that may not be as large but one that is more responsive to their customer.

AJL

I could not agree more. I have a home mortgage with them, only because my loan was sold to them by Countrywide. I was called and asked if I wanted to refinance, and I said “yes”. I literally jumped through hoops for 2 months. In the very beginning I told them the home, a rental, was in a corporate name, and if that made a difference, I could take it out in a matter of hours. I repeatedly brought up this fact…NO PROBLEM!! I was sent a list of about 20 questions regarding the property, one being to show evidence that my corp. and I were one and the same. I did this,and answered all the questions which took several hours, because I had to look up things and get information from other entities. Finally the documents come for me to sign. That,too, was very time consuming. I had to have a couple of things notarized. I forgot to mention I gave them a $400.00 application fee. I waited for weeks for the new rate to go into effect. Then one morning at 8:00 I received a call from underwriting telling me the loan had been denied. Why,I asked…”the property is in a corporate name”. I explained fruitlessly for what seemed like an hour,the fact that I had brought this up numerous times and had been told consistently that it was not a problem. I told her I could have it in my name in just a couple of hours (I do it myself). She continued her obstinate, cold, indifferent attitude until I could take no more. I communicated with every person with whom I had been in contact, and no one would help me. I then went to a local branch and told my story to the manager. He agreed to put it into dispute, something a customer cannot do. We shared email addresses. He wrote to me one time, and I wrote to him no less than 15. I am yet to hear from him again. I was so angry at them for wasting all my time, not to mention the loss of reducing my payment by $200.00 a month. I literally cried. That bank is dispicable. I urge anyone in their right mind to stay away from that horrible bank so as not to set themselves up for experiencing such egregious behavior as I. Gayle Watson

I agree with Gayle.. Our mortgage is with BAC only because Countrywide went under! This last year has been like an episode of the Twilight Zone! We got behind a few months last Aug. In Nov. I called to set up payments to catch up. In the mail, we received papers offering to sign us up for the Loan Modification program. I never signed them or sent them back and yet we were put on the program! I started making the extra payments I had agreed to make per a conversations with a customer service rep on the phone, NOT the loan modification amount. We have paid our mortgage payment on time for a year and get a letter today that says after looking at our account, BAC can nolonger offer the loan modification program to us. Our ONLY options are to have a short sale or start foreclosure!!! What…I have never signed up for the program, I have no intention of selling our home and we have made payments every month on time for a year, including meeting the arrangement last year. Who are they talking to? They are treating us like we haven’t made payments. I am so mad and cannot wait to pay off this loan. BAC is the worst bank to work with. They don’t even have their records straight!